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In addition to being a leading developer, Titan Development & Investments manages several businesses. When joining our team, you will receive a competitive wage and outstanding benefits, and also enjoy a fun team oriented environment that rewards hard work and dedication. More details on our perks can be found here.

Job Details

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Requisition Number 17-0125
Post Date 9/11/2017
Title Guest Agent: Hilton Garden Inn
City Rochester
State MN


Who is Titan Development and Investments?

Titan Development & Investments has been family owned since 1934, and is a top employer of Rochester, Minnesota. We focus on the development, acquisition, and management of hospitality, health care, retail, and housing properties. Your next career could start with one of our premier companies, such as DoubleTree by Hilton, Hilton Garden Inn, Andy’s Liquor, Northwest Liquors or Andy's Liquor Downtown.

Why should you consider a career with us?

Several of our businesses have been recognized as being a great place to work. Not only do we offer competitive pay and outstanding benefits, there are many other perks, such as numerous dining and retail discounts, special offers for theme parks, hotels, sporting events, and shows, employee recognition celebrations, numerous opportunities for performance related awards, flexible scheduling, and more!


Accommodate hotel, patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.


Scope of Responsibilities

  • Greet, register, and assign rooms to guests of hotel.
  • Keep records of room availability and guests' accounts.
  • Compute bills, collect payments, and make change for guests.
  • Issue room keys and escort instructions to bellmen.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such those for rooms, food, liquor, or telephone calls.
  • Transmit and receive messages, using telephones
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Record guest comments or complaints, referring customers to managers as necessary. 
  • Arrange transportation or restaurant reservations for customers.
  • Drive guests vehicles to parking area and retrieve them upon request
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.


Job Duties

  • Provide exceptional customer service to all guests
  • Work as a team with all hotel departments
  • Maintain professionalism at all times
  • Make guest requests for outside hotel accommodations by providing clear up-to-date information
  • Maintain clean, organized working environment at all times
  • Use management approved references at all times when directing guests to outside hotel needs or activities
  • Keep the guest comfort and needs your first priority at all times




  • Strong Customer Service Background
  • Positive, customer is always right attitude
  • Strong, concise communication skills, working knowledge of the English language
  • Basic math skills
  • Professional in appearance and demeanor
  • Ability to work varied hours including weekends and holidays
  • Previous reservation systems experience preferred but not required
  • Current drivers license
  • Limited moving violations, driving accidents and zero alcohol/drug violations


Additional Requirements

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 


Requires using hands to handle, control, or feel objects, tools or controls, Requires repetitive movement, Requires standing, Requires contact with others (face-to-face, by telephone, or otherwise), Requires telephone conversations, Includes conflict situations, Requires dealing with unpleasant, angry, or discourteous people, Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization, Opportunity to make decisions without supervision, Requires repeating the same physical activities or mental activities over and over, Freedom to determine tasks, priorities, and goals, Requires being exact or highly accurate, Requires work with external customers or the public, Requires work with others in a group or team, Includes responsibility for work outcomes and results, Requires working indoors in environmentally controlled conditions, Job tasks are performed in close physical proximity to other people


This job description reflects the management’s rights to assign or reassign duties and responsibilities to this job at any time.


The hours necessary to perform this position at a twenty-four hour (24) hotel vary depending on guest numbers and working schedules.  Days will be Monday – Sunday, 16-40 hours per week as assigned.
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An Equal Opportunity Employer