| Description |
Primary responsibility is to lead and develop store team to deliver great client experience, flawlessly execute brand and operational standards to ensure highest possible sales volume generation and maximizing all profitability opportunities.
Responsibilities & tasks:
Brand & Values
Vision, mission & values:
Ensure that all employees are well informed about our history and live by our vision, mission and values
Sales & Service:
Sales Team Management:
Maximize the sales performance of all sales associates by setting targets, motivating and coaching individually and on team level
Selling the PANDORA Way:
Optimize the hit rate and basket size by securing the use of the PANDORA way of selling with all sales associates
After Sales Service:
Ensure a high level of after sales service by pro-actively following up on sales orders, deliveries and claim handling
Staff Management:
Planning & Prioritizing:
Plan and prioritize the daily responsibilities, tasks and staffing according to traffic flow and planning tools
Staff Motivation & Development:
Motivate and develop all employees individually and on team-level to improve performance. Should be done daily on the floor, through staff meetings, individual appraisal interviews and by being the good example
Staff Recruitment & Retention:
Ensure the ideal staffing of the store by recruiting, introducing and developing the best candidates by role.
Product Range:
Product Knowledge:
Ensure a continuous high level of knowledge with all staff in regards to target groups, the national product strategy, the product range and selling arguments
Marketing & Visuals:
Marketing Activities:
Plan and implement needed marketing activities, PR and events according to overall Marketing plan and activity guidelines to ensure a continuous traffic flow
Store Layout & Visuals:
Ensure a continuous update and styling of the showroom to optimize sales, space management and the presentation of the product range according to the visual guidelines
Logistic & inventory:
Logistics:
Ensure the optimal flow of goods from purchasing to customer deliveries by a continuous control and follow up on all orders
Inventory:
Manage your inventory by keeping an appropriate stock level for your store and by keeping your warehouse well organized and documented
Administration & IT:
Administration
Continuously keep an overview of your work- and paper flow and set up administrative routines accordingly
IT:
Ensure optimal use of all IT tools by ensuring all staff are well informed of the tools and updates
Finance & Key figures:
Finance :
Review your business through budgets and a continuous control and handling of all income and costs
Key Figures:
Set targets for the main key figures of the store and follow up individually and on team level regularly. Report relevant key figures to agreed persons
Store Routines:
Store Routines:
Ensure all store routines are identified, delegated and done on a daily, weekly, monthly, bi-annual and annual basis
Performance evaluations:
Profit & loss statement
Mystery Shopping report
Store Report
Qualifications:
Retail experience:
Minimum 3-5 years of retail management experience
Sales experience:
Experience in selling specialty, luxury and or lifestyle consumer goods is preferred
Leadership experience:
Previous leadership experience as Store Manager, Team Manager or equivalent
Other qualifications:
• Experience in working within a branded concept is preferred
• Experience in working with IT systems, MS Office
• Strong communication skills
• High energy level and enthusiastic
• Business and result oriented
• Passionate and service minded
• A great role model
• Confident and experienced communicator
Must be flexible and available to work days, evenings, weekends and holidays. |
