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Requisition Number 16-0199
Post Date 10/4/2016
Title SG - Ground Floor Coord - PM
City New Orleans
State LA
Description

Summary
This position is located in our Solaris Garage.

A Ground Floor Coordinator is a valet/coordinator that checks in guests in the parking garage using all M-Standards. 

The Ground Floor Coordinator organizes and coordinates incoming and outgoing vehicular traffic in the garage. 

A Ground Floor Coordinator does not leave the ground floor at any time to bring down cars, etc.

Essential Functions
To perform the Ground Floor Coordinator position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
• Greet guests

• Assist Garage Cashiers with any guest checking out  

• Provide valet parking services to guests; issue a valet ticket to the guest and explain to them how to retrieve their vehicle

• Coordinate incoming and outgoing traffic in order to keep the garage entrance clear of standing vehicles

• Open doors for all guests

• Assist guests with directions/restaurant venues throughout the French Quarter

• Assist guests with any other requests

• Fill out all parking tickets that include make of car, location of car, name of registered guest and mark the ticket for pre-existing damage

• Initial parking tickets

• Other duties as assigned

Requirements

Competency
To perform the Ground Floor Coordinator position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

• Interpersonal – Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

• Written Communication - Ability to read and interpret written information

• Diversity - Show respect and sensitivity for cultural differences

• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds hotel’s organizational values

• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefits hotel through outside activities; respect diversity

• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

• Attendance and Punctuality - Consistently arrives to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed

• Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets the attention of others

• Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions

• Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

• Planning and Organizing - Prioritize and plan work activities; use time efficiently

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

• Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

• Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of Ground Floor Coordinator position:

• Strong customer service and leadership skills

• Ability to push, pull, lift and carry objects weighing up to 60 pounds

• Ability to comply with all hotel’s policies and procedures

• Ability to speak clearly, write legibly, perform basic calculations and work well with other associates

• Ability to work flexible shifts including weekends and holidays

• Ability to work outside in hot, rainy or other weather conditions

• Valid state issued driver’s license with no driving violations issued within the last two (2) years

• Experience in driving both standard and automatic shift vehicles

Language Ability
• Effectively interact and communicate with people from diverse backgrounds

 • Read and comprehend simple instructions, short correspondence and memos

• Write simple correspondence

• Effectively present information in one-on-one and small group situations to customers, clients and co-associates of the hotel

Reasoning Ability
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Deal with problems involving a few concrete variables in standardized situations

Certificates and Licenses
 • Possess a valid state issued driver’s license with no driving violations issued within the last two (2) years

Work Environment
• The noise level in the work environment is usually moderate

 • Safely navigate multiple flights of stairs

 • The position is located outdoors in a parking garage setting where the weather conditions can be adverse to include rain, heat   or cold

Physical Demands
• Regularly lift and/or move up to 50 pounds

• Occasionally lift and/or move up to 100 pounds

• Regularly required to stand and  walk

• Use hands to finger, handle or feel

• Reach with hands and arms

• Talk or hear

• Occasionally stoop, kneel, crouch or crawl

Position Status and Availability
 • Available to work a full-time, evening (PM) shift, Monday - Sunday including holidays

Education and Experience
• A high school diploma or general education degree (GED)

• One (1) year customer service experience

• A valid state issued driver’s license with no driving violations issued within the last two (2) years

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An Equal Opportunity Employer