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Requisition Number 16-0235
Post Date 10/28/2016
Title Banquet Waitstaff - Coffee Breaker
City New Orleans
State LA
Description

 Summary
The Banquet Waitstaff – Coffee Breaker position is responsible for maintaining the appearance and the quality of coffee break stations by setting up, replenishing and breaking down the food service.

Essential Functions
To perform the Banquet Waitstaff – Coffee Breaker position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

•  Set-up coffee break stations accurately ensuring cleanliness, proper set-up and sufficient supplies and equipment

•  Set up hot and cold stations, buffets displaying food/beverage, condiments, glassware and supplies in an aesthetic manner as assigned

•  Maintain an adequate inventory of necessary supplies

•  Remove used glassware and utensils from meeting rooms and refresh as needed

•  Maintain accurate consumption reports to ensure accurate billing

•  Maintain condition and cleanliness of work area

•  Perform proper handling and storage of equipment

•  Prepare food for stations including coffee and cream/milk carafes etc.

•  Anticipate guests’ needs and respond promptly

•  Provide guests with exceptional service in order to achieve customer satisfaction

•  Practice “clean as you go” techniques of service, keeping the station clean, neat and supplied at all times

•  Remove and restock all unused items

•  Wrap and take all perishable food items to the kitchen

•  Other duties as assigned

Requirements

 Competency
To perform the Banquet Waitstaff – Coffee Breaker position successfully, an individual should demonstrate the following competencies:

•  Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

•  Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

•  Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully develops alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

•  Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed

•  Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; ability to read and interpret written information

•  Organizational Support - Follow policies and procedures; support hotel’s organizational goals and values

•  Adaptability - Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events

•  Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

•  Initiative - Ask for and offer help when needed

•  Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

•  Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Quality - Demonstrates accuracy and thoroughness; monitor own work to ensure quality

•  Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

•  Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Banquet Waitstaff – Coffee Breaker position:

Language Ability

•  Effectively interact and communicate with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and co-associates of the hotel

Math Ability

•  Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

Reasoning Ability

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Work Environment

•  The noise level in the work environment is usually moderate

•  The position duties are regularly performed in an inside environment where the temperatures are controlled; may seldom perform duties outside where the temperatures may be diverse including rain, heat or cold

Physical Demands

•  Frequently lift and/or move up to 50 pounds

•  Regularly stand and talk or hear

•  Frequently walk, use hands to fingers, handle or feel and reach with hands and arms

•  Occasionally stoop, kneel, crouch or crawl

•  Safely navigate multiple flights of stairs

Position Status and Availability

•  Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience Requirements

•  A high school diploma or general education degree (GED)

•  One (1) year of customer service experience

•  At least two (2) years of previous Banquet Server experience in an upscale hotel

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An Equal Opportunity Employer