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Requisition Number 16-0264
Post Date 3/10/2017
Title Front Desk Agent - J1 Visa
City New Orleans
State LA
Description

Summary
 This position is open only to qualified J-1 Visa Intern Students already accepted into the J-1 Visa Exchange Program sponsored by Intrax.

The Reception Agent accommodates guests of hotel.

  Essential Functions
To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Reception Agent position are as follow: 

•  Greet, register and assign rooms to guests

•  Issue room key and escort instructions to bellman

•  Date stamp, sorts and rack incoming mail and messages

•  Transmit and receive telephone messages

•  Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions

•  Keep records of room availability and guests' accounts

•  Compute bills, collect payments and make change for guests

•  Make and confirm reservations

•  Post charges such as room, food, liquor or telephone to ledger

•  Other duties as assigned

Requirements

 Competency
To perform the Reception Agent position successfully, the J-1 Visa Intern Student should demonstrate the following competencies:

•  Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

•  Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and tries new things

•  Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcomes feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed

•  Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; ability to read and interpret written information

•  Organizational Support - Follow policies and procedures; support hotel’s goals and values

•  Adaptability - Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events

•  Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan

•  Initiative - Ask for and offer help when needed

•  Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Quality - Demonstrates accuracy and thoroughness; monitor own work to ensure quality

•  Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

•  Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly 
   
Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for the J-1 Visa Intern Student to successfully perform the duties and responsibilities of the Reception Agent position:

Language Ability

•  Effectively interact and communicate with people from diverse background

•  Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

•  Write routine reports and correspondence

•  Speak effectively before groups of customers or associates of the hotel
 
Math Ability

•  Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

•  Compute rate, ratio, and percent

•  Draw and interpret bar graphs

Reasoning Ability

•  Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

•  Deal with problems involving several concrete variables in standardized situations

Computer Skills

•  Knowledge of word processing preferably Microsoft Word

•  Knowledge of spreadsheet software preferably Microsoft Excel

•  Knowledge of Internet software preferably the world wide web

•  Knowledge of Opera PMS database software

Certificates and Licenses

•  Sponsored by Intrax Global Internships Exchange Program

•  Possess all the certifications necessary to travel to the United States

Work Environment

•  The noise level in the work environment is usually moderate

•  The position is located in a temperature controlled setting

Physical Demands

•  Regularly stand and talk or hear

•  Frequently use hands to finger, handle or feel

Position Status and Availability

•  Available to travel to the United States of America

•  Work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays for up to twelve (12) months

Education and Experience

•  A high school diploma or general education degree (GED)

•  One (1) year of customer service experience

•  One (1) year of front desk or reservations experience

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An Equal Opportunity Employer