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Requisition Number 16-0270
Post Date 1/27/2017
Title Banquet Casual Waiter - On-Call
City New Orleans
State LA
Description

Summary
This is an On-Call, flexible position.

The individual selected for the Banquet Casual Waitstaff position interacts with our guests and ensures they have a great experience when dining and meeting at the hotel. 

Banquet Casual Waitstaff are responsible for positive guest interactions while serving guests in a friendly and efficient manner. 

At all times, the Banquet Casual Waitstaff is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Essential Functions
To perform the Banquet Casual Waitstaff position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Banquet Casual Waitstaff position are as follow: 
 
•  Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted; confirm and setup A/V equipment needs to contract for the event

•  Prepare rooms for use; adjusting lights, sound volumes and temperature as needed for before guests arrive

•  Assist in ensuring that the events are on time; make adjustments as needed and relay that information to the appropriate co-associates

•  Pass any information that is needed to the next co-associate team member on duty

•  Ensure proper use, storage and maintenance of all A/V and meeting room equipment

•  Ensure there is proper back up in the event that any equipment is not properly functioning

•  Maintain high standards of safety and cleanliness in all banquet areas

•  Communicate any areas of need, problems and/or concerns from guest to Director of Banquet or Banquet Supervisor

•  If no upcoming events, has a room in a readiness position for any possible site inspections

•  Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event

•  Provide all group guests with a lasting experience of the hotel with intent for return business

•  Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses

•  Deliver alcoholic and non-alcoholic drinks for service to customers’ table

•  Properly open and pour wine at the tableside

•  Perform basic cleaning tasks as needed or directed by Banquet Supervisor

•  Greet all guests and owners warmly with an appropriate greeting

•  Adhere to grooming and appearance standards consistently

•  Understand and can communicate products and services available at the hotel

•  Other duties as assigned

Requirements

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Banquet Casual Waitstaff position.

Language Ability
The individual selected for the Banquet Casual Waitstaff position must demonstrate the ability to:

•  Effectively interact and communicate with people from diverse backgrounds

 •  Read and comprehend simple instructions, short correspondence, and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients, and co-associates of the hotel

Math Ability
The individual selected for the Banquet Casual Waitstaff position must demonstrate the ability to:

•  Add and subtract two digit numbers and to multiply and divide with 10's and 100's

Reasoning Ability
The individual selected for the Banquet Casual Waitstaff position must demonstrate the ability to:

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of the Banquet Casual Waitstaff position:

•   The noise level in the work environment is usually moderate

 •   The position is located indoors in a banquet setting where the temperature settings are controlled

Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the Banquet Casual Waitstaff position:

•   Frequently lift and/or move up to 50 pounds

•   Regularly stand and talk or hear

•   Frequently walk, use hands to finger, handle or feel and reach with hands and arms

•   Occasionally stoop, kneel, crouch or crawl

 •   Safely navigate   mulitple flights of stairs

Position Status and Availability
The individual selected for the Banquet Casual Waitstaff position must be available to work:

•  An On-Call, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience
The individual selected for the Banquet Casual Waitstaff position must possess:

•   A high school diploma or general education degree (GED)

•   One (1) year of customer service experience

•   Previous Banquet Server experience

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An Equal Opportunity Employer