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Requisition Number 19-0048
Post Date 3/25/2019
Title Housekeeping Night Manager
City New Orleans
State LA
Description

Summary
The Housekeeping PM Manager supervises work activities of Housekeeping Supervisors, PM associates and contract personnel to ensure clean, orderly and attractive rooms in the hotel.   The Housekeeping PM Manager assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and takes corrective action.

Essential Duties and Responsibilities
•    Inspect work for conformance to prescribed standards of cleanliness

•    Investigate complaints regarding housekeeping service and equipment and takes corrective action

•    Obtain list of rooms to be cleaned immediately and list of prospective check outs or discharges to ensure work assignments have been completed

•    Inventory stock to ensure adequate supplies

•    Recommend improvement of  service and ensure more efficient operation

•    Perform cleaning duties as needed

•    Examine building to determine need for repairs or replacement of furniture or equipment and makes recommendations to Executive Housekeeper

•    Establish standards and procedures for work of Housekeeping associates

•    Advise Front Office Manager, Reception Agents and Guest Services Managers of rooms ready for occupancy

•    Oversee hotel’s grounds and accommodations for presentation of efficient cleanliness, safety and security

•     Address Guests’ complaints in a manner which results in superior guest service

•    Communicate with other hotel departments regarding problems which need attention.

•    Read Front Office communication logs on a daily basis

•    Inspect public space and process work orders as needed

•    Insure public space meets and exceeds customer expectations for the appearance of the hotel

•    Coordinate housekeeping work with other departments; Front Office, Engineering, Banquets, etc.

•    Respond quickly to guest requests in a timely, friendly and efficient manner (15 min max.) and follow-up to ensure guest satisfaction.

•    Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house

•    Oversee Lost and Found after normal business hours

•    Meet with Front Office team for Q rooms, room changes and other activities

•    Walk all floors at end of shift ensuring ALL carts are put away, Housekeeping closets are locked and hallways are free of debris

•    Report food trays to Room Service for pick up

Requirements

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Housekeeping Manager PM position:

•    Must have the stamina to work at least 40 hours per week

•    Must possess good organizational skills

•    Professional in demeanor and presentation

•    Ability to learn quickly

•    Must be in good physical condition

•    Must be a self-motivator – work with little supervision

•    Must be able to work in a fast paced environment

•    Guest-Service oriented

•    Team Player

•    Positive attitude and outgoing personality is essential

Competency
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Housekeeping PM Manager position:

•    Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics

•    Project Management - Develops project plans; Coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities

•    Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

•    Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

•    Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things

•    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings

•    Team Work - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members

•    Written Communication - Writes clearly and informatively; checks work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information

•    Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results

•    Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results

•    Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; motivates others to fulfill the vision

•    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; recommends improvement processes, products and services; continually works to improve supervisory skills

•    Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness

•    Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce

•    Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values

•    Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity

•    Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events

•    Attendance and Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time

•    Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan

•    Initiative - Volunteers readily; Undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

•    Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention

•    Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making process; makes timely decisions

•    Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals

•    Planning and Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans

•    Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments

•    Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality

•    Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly

•    Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly    

Language Ability    
•    Effectively interact and communicate in English with people from diverse backgrounds

•    Read and comprehend simple instructions, short correspondence and memos

•    Write simple correspondence

•    Effectively present information in one-on-one and small group situations to customers, clients, and other associates of the hotel

•    Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals

Reasoning Ability
•    Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•    Deal with problems involving a few concrete variables in standardized situations

Computer Skills
•    Ability to quickly grasp computer systems including HotSoS
•    Working knowledge of word processing preferably Microsoft Word
•    Working knowledge of spreadsheet preferably Microsoft Excel
•    Working knowledge of Internet software
•    Working knowledge of Opera PMS database software

Supervisory Responsibilities
•    Demonstrated ability supervising at least 60 from diverse background

•    Carry out supervisory responsibilities in accordance with the hotel’s policies and applicable laws

•    Responsible for interviewing, training associates, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems

 

Work Environment

•    The work in an inside environment where the noise level is usually moderate

•    The position is located indoors in an office setting where the temperature settings are controlled

Physical Demands
•    Occasionally lift and/or move up to 10 pounds

•    Occasionally reach with hands and arms and stoop, kneel, crouch or crawl

•    100% of shift involves walking or standing, continuously reaching, bending, lifting, stooping or wiping

Position Status and Availability
•    Full-time, evening (PM) schedule Monday – Sunday including holidays from 2:30pm – 11:00p

Education and Experience
•    A High School diploma or a General Education Degree (GED)

•    At least five (5) years of housekeeping experience cleaning an upscale hotel

•    At least two (2) years of supervisory experience

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An Equal Opportunity Employer