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Requisition Number 19-0159
Post Date 10/22/2019
Title Logo Shop Clerk
City New Orleans
State LA
Description

Summary
The Logo Shop Clerk provides customers with information on products and reserve items for them. They advise customers on what to buy and also provide them with product descriptions and demonstrations.   Additionally, they handle returns and refunds and bag products according to their types or customers’ instructions. 

Essential Functions
To perform the Logo Shop Clerk position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Greet customers as they arrive in the store and guide them regarding different sections

•  Provide customers with detailed information on different products

•  Escort customers to their desired product or direct them to a customer representative

•  Reserve items for customers and make follow up calls to ensure that reserved items are picked up within the reservation time frame

•  Wrap or baggage sold items according to customers’ choice

•  Operate cash register or adding machine

•  Stocking food items such a s pastries

•  Operating a coffee brewer, when needed

•  Take cash in exchange of goods sold

•  Process credit and debit card payments

•  Process returns and exchanges and issue receipts and change to customers

•  Record total daily sales and balance cash registers at the end of the shift

•  Count money in cash registers and ensure that they coincide with items sold

•  Issue and redeem trading stamps

•  Mark prices and stock shelves

•  Ensure that supplies inventory is managed properly

•  Offer customers carry out services for large purchases

•  Create monetary and non-monetary reports on a periodical basis

•  Resolve customers’ complaints and problems

•  Verify age appropriateness for age-restricted purchases

•  Make sure that there is enough change (coins and small bills) at the beginning of each shift

•  Maintain a clean work area

•  Other duties as assigned

Requirements

Competency
To perform the Logo Shop Clerk position successfully, an individual should demonstrate the following competencies:

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things

Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team's efforts to succeed; recognize accomplishments of other team members

Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; ability to read and interpret written information

Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results

Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results

Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision

Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness

Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals

Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; build a diverse workforce

Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values

Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity

Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability - Follow instructions, responds to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.

Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed

Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills, and abilities required for an individual to successfully perform the duties and responsibility of the Logo Shop Clerk position:

Language Ability
•  Effectively interact and communicate in English with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

Math Ability
•  Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

Reasoning Ability
•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Computer Skills
•  The ability to operate a cash register or quickly grasp proficiency in utilization of a computerized system

•  Familiarity with Micros is highly preferred

Work Environment
•  The noise level in the work environment is usually moderate

•  The position is located in a hotel setting where the temperature settings are controlled

Physical Demands
•  Occasionally lift and/or move up to 10 pounds

•  Frequently stand, walk, use hands to fingers, handle or feel and talk or hear

•  Occasionally reach with hands and arms and stoop, kneel, crouch or crawl

•  Safely navigate multiple flights of stairs

Position Status and Availability
•  Available to work a full-time- flexible (AM or PM) shift, Sunday – Saturday including holidays

Education and Experience
•  A high school diploma or general education degree (GED)

•  At least one (1) year of customer service experience and

•  One (1) year operating a cash register

•  Experience using Micros is highly preferred

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An Equal Opportunity Employer