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Requisition Number 17-0101
Post Date 5/12/2017
Title Turndown Attendant
City New Orleans
State LA

The Turndown Attendant is responsible for the cleanliness and comfort of guest rooms prior to evening occupancy and to provide special amenities to enhance guest enjoyment.

Essential Functions
To perform Turndown Attendant position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Communicate all guest requests to an appropriate supervisor in a timely and professional manner

•  Satisfactorily perform routine housekeeping tasks in guest rooms including vacuuming, mopping, dusting and straightening, cleaning and disinfecting bathrooms, replacing linens and towels and replenishing amenities

•  Satisfactorily perform routine turndown services in guest rooms including trash, removing used room service items, replacing used glasses, towels, paper products and amenities, wiping bathroom surfaces; removing bed covers, turning down bed linens, providing chocolates and special amenities, closing shutters, turning on bedside light and turning and cleaning ashtrays

•  Promptly notify night supervisor of rooms refusing service or showing a privacy sign

•  Promptly report any deficiencies and maintenance needs in guest rooms

•  Maintain cleanliness and order of linen closets and promptly report any deficiencies or problems to an appropriate supervisor

•  Perform deep cleaning tasks as schedule and assigned

•  Assist, as directed, to perform housekeeping duties in laundry

•  Follow all policies and procedures of the hotel

•  Immediately report all suspicious occurrences and hazardous conditions to an appropriate supervisor

•  Maintain cleanliness and safety of work areas at all times

•  Practice safe works habits at all times to avoid injury to self and others

•  Comply with hotel and departmental safety rules and regulations including the proper handling of all relevant equipment

•  Handle, store and label all hazardous substances according to state and federal regulations

•  Attend all mandatory meetings as directed

•  Perform other tasks including cross-training as directed

•  Other duties as assigned


The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential duties and responsibiities of the Turndown Attendant positon:

• 100% of shift involves walking or standing, continuously reaching, bending, lifting, stooping, or wiping

• Must be able to communicate clearly with managers and other associates

• Must understand English

• Be able to reach, bend, stoop and frequently lift up to 25 pounds

• Be able to work in a standing position for long periods of time (up to 8 hours)

• Must have the stamina to work 40 hours per week

• Must possess good organizational skills

• Professional in demeanor and presentation

• Ability to learn quickly

• Must be in good physical condition

• Must be a self-motivator and work with little supervision

• Must be able to work in a fast paced environment

• Guest-Service oriented

• Team Player

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Positive attitude and outgoing personality is essential

• Able to work morning, weekend, evening and holiday shifts

Work Environment
• The work schedule varies and may include working on holidays and weekends

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching

• The noise level in the work environment is usually moderate

• The position is located indoors where the temperature settings are controlled

Physical Demands
• Occasionally lift and/or move up to 25 pounds

• Frequently stand, walk, use hands to finger, handle or feel and talk or hear

Occasionally reach with hands and arms and stoop, kneel, crouch or crawl

• Must safely navigate multiple flights of stairs 

Position Status and Availability
 • Available to work a full-time, evening (PM) shift, Sunday – Saturday including holidays

Education and Experience
 • Possess a high school diploma or general education degree (GED)

 • One (1) year housekeeping experience in an upscale hotel or

 • Two (2) years general cleaning experience

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An Equal Opportunity Employer