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Requisition Number 17-0184
Post Date 11/21/2017
Title Criollo Host/Hostess - PM
City New Orleans
State LA
Description

Summary
The Criollo Host/Hostess is the first impression of the restaurant’s establishment, therefore, it is necessary that attitude and appearance create the image we want to be portrayed.

To portray this image, the Criollo Host/Hostess immediately acknowledges all Criollo Restaurant guests at the entrance of the restaurant with a warm and friendly greeting.

The Criollo Host/Hostess seats and presents clean menus to the restaurant’s guests in a friendly, professional and quick manner.

Essential Functions
To perform the Criollo Host/Hostess position successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Greet and seat guests, present menus to guests, inform them of specials

•  Treat all guest in a manner to ensure their complete satisfaction

•  Strive to exceed our guests’ expectations

•  Accurately take names of guests for waiting list

•  Proficient with Open Table reservation system

•  Schedule dining reservations and arrange parties or special services for diners

•  Observe tables and keep track of clean, dirty and occupied tables

•  Take guest information when tables are not immediately available

•  Clean, organize and stock menus at host/hostess area

•  Answer phone, take and confirm reservations and take questions concerning the menu and restaurant

• Interact with guests, acknowledge each person as they enter and leave the restaurant to ensure positive dining experience

•  Fill to go orders, if applicable

•  Maintain restrooms throughout shift

•  Keep in constant contact with the servers and the kitchen to make sure that operations are running smoothly

•  Other duties as assigned or directed

Requirements

Competency
To perform the Criollo Host/Hostess position successfully, an individual should demonstrate the following competencies:

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things

Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team's efforts to succeed; recognize accomplishments of other team members

Written Communication - Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; present numerical data effectively; ability to read and interpret written information

Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcome resistance; prepare and support those affected by change; monitor transition and evaluate results

Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results

Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influences actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision

Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness

Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals

Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes a harassment-free environment; build a diverse workforce

Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values

Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity

Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

Attendance and Punctulity - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability - Follow instructions, responds to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.

Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed

Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Criollo Host/Hostess position:

•  Effectively interact and communicate in English with people from diverse backgrounds

•   Verbally communicate with quests and phone callers

•  Excellent communication skills (verbally interacts with management, servers, team members and guests)

•  Multi-tasked oriented

•  Knowledge of workplace safety and procedures

•  Organizational skills

•  Have confidence, self-drive and be enthusiastic

Physical Demands
•  Reach, bend and stoop frequently

•  Lift and carry 20 lbs over medium distances (20-30 feet)

•  Safely navigate multiple flights of stairs

Computer Skills
•  Utilization of a computer

•  Demonstrate a working knowledge of Open Table reservation system

Position Status and Availability
•  Available to work a full-time, evening (PM) shift, Monday - Sunday including holidays

Education and Experience
•  A high school diploma or general education degree (GED)

•  At least two (2) years experience as a Host/Hostess in an upscale restaurant

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An Equal Opportunity Employer