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Requisition Number 17-0078
Post Date 4/3/2017
Title HR Training Manager
City New Orleans
State LA

The Training Manager provides leadership in preserving the hotel's high service standards through one-on-one coaching and training as well as instructor led classroom training.  

The Training Manager orients new associates with the policies, procedures and culture of Hotel Monteleone.

The Training Manager displays leadership in guest hospitality, exemplify excellent customer service and creates a positive atmosphere for guest relations.

Essential Functions
To perform the Training Manager position successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

•  Conduct new associate orientation (generally 2 times per month)

•  Conduct various training workshops

•  Gather dates for department meetings along with dates for CORE/SAFETY Committee meetings and orientations

•  Keep hotel up to date on TripAdvisor status (bulletin board, weekly e-mails, Star Lotto) (live & breathe TripAdvisor)

•  Use Medallia and import files daily

•  Create the Standard of the Month posters and send out e-mail with Standard of the Month and week by week focus

•  Create Manager’s Training Binders and review with Managers

•  Facilitate CORE/SAFETY Committee meetings
•  Edit Associate Handbook when necessary

•  Monitor and control the Training Ambassador Program

•  Coordinate other training with subject matter experts (Responsible Vendor Training, etc.)

•  Prepare team for mystery shops (Preferred Hotel Group, Forbes Travel Guide and AAA Travel Guide)

•  Facilitate de-brief of mystery shop reports with managers and with staff

•  Order Preferred pins as needed

•  Order TripAdvisor cards as needed

•  Assist with UltiPro use and computer training

•  Coordinate the Incumbent Worker Training Program (IWTP) Training Grant

•  Support departments in their training programs and initiatives

•  Other duties as assigned


To perform the Training Manager position successfully, an individual should demonstrate the following competencies:

•  Training Plan Development - Develop and update training plans based on business needs; play a leadership role in identifying Hotel Monteleone standard procedures for associate training and key processes; maintain a standardized process for associate training and orientation at all levels along with checks and balances to ensure the process is carried out

•  Training Design - Assist with curriculum design of training programs; working knowledge of adult learning theory with the ability to select appropriate procedures or methods for training, e.g. individual or group training, self-study, computer-based training, outside resources

•  Delivery of Training - Deliver training programs and works hands-on with associates to ensure results are accomplished; ensure core needs such as training of food and beverage, housekeepers, front desk, customer service and service recovery programs, etc. are being met and that training methods are consistent across departments

•  Communication and Recordkeeping - Communicate available programs and services to internal customers and consult with them on training needs; establish and oversee process for maintaining accurate records of all training; track, input, maintain and audit all individual associate training records, assist with development of annual training calendar (Medallia, a program initiated by hotel)

•  Business Acumen - Understand business implications of decisions; contribute to profits and revenue; demonstrate knowledge of market and competition; align work with strategic goals; work within approved budget; develop and implement cost saving measures; conserve hotel’s resources

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Training Manager position:

•  Training and Teaching – Identify educational needs of associates, develop formal educational programs or training classes and teach or instruct others

•  Guiding, Directing and Motivating – Provide guidance and direction by setting performance standards and monitoring performance

•  Coaching and Developing – Identify the developmental strengths and needs of associates and coach, mentor or otherwise help others to improve their knowledge or skills

•  Organizing, Planning and Prioritizing - Develop specific goals and plans to prioritize, organize and accomplish work tasks

•  Communicating – Provide information to associates by telephone, written form, e-mail or in person

•  Building & Maintaining Productive Working Relationships – Develop constructive and cooperative working relationships with others and maintain them over time

•  Decision Making and Problem Solving – Analyze information and evaluate results to choose the best solution and solve problem

•  Consulting and Advising – Provide guidance and advice to management or other groups of associates on technical systems, procedures or other process-related topics

•  Creative Thinking – Develop, design or create new applications, ideas, relationships, systems or products including artistic contributions

•  Retrieving Information – Observe, receive and otherwise obtain information from all relevant sources

•  Updating and Using Relevant Knowledge - Keep up-to-date technically and applying new knowledge to job

•  Monitoring Processes, Materials or Surroundings - Monitor and review information from materials, events or the environment to detect or assess needs

•  Assessing Total Quality Management – Use a framework to determine quality and excellence of service of hotel operation at all times (look at different statistics and determine if we’re on track)

•  Supervising and Assisting Interns - Gather resources to provide the intern a successful experience and coordinate all activities and materials

Position Status and Availability
•  Available to work a full-time, morning (AM) shift, Monday – Friday

Education and Experience
•  A bachelor’s degree in HR Management or related discipline is highly preferred or

•  At least two (2) years of professional experience in Human Resources disciplines including employment, benefits, compensation, employee relations, training and development, workers compensation and conflict resolution

•  Experience working within a diverse workforce is highly preferred

•  Fluency in Spanish as a second language is highly preferred


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An Equal Opportunity Employer