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Requisition Number 17-0146
Post Date 7/29/2017
Title SG Hiker Overnight
City New Orleans
State LA
Description

Summary
This position is located in our Solaris Parking Garage.

The Overnight Valet Hiker is responsible for providing a positive first and lasting impression to guests when they arrive and leave the hotel.

Essential Functions
To perform the Overnight Garage Hiker position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Give all guests truly outstanding service by greeting and smiling all the time

•  Assist guests with directions/restaurant/venues throughout the French Quarter

•  Provide claim check and instruct guests on how to reclaim vehicle

•  Park guest vehicles in specified areas in a safe and efficient manner

•  Retrieve guest vehicles from specified areas in a safe and efficient manner

•  Provide travel directions and information on property events and promotions

•  Fill out all parking tickets that include make of car, location of car, name of registered guest and marks the ticket for pre-existing damage

•  Initial parking tickets

•  Ensure all cars are parked and brought down safely

•  Obey all traffic laws on and off property

•  Promote the courteous treatment of customers when resolving guest service issues

•  Provide timely and knowledgeable service and then some to each and every guest; always find solutions to guests’ problems

•  Greet arriving and departing guests; open passenger door(s) and offer assistance, if appropriate

•  Other duties as assigned

Requirements

Competency
To perform the Overnight Garage Hiker position successfully, an individual should demonstrate the following competencies:

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully develops alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed

Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; ability to read and interpret written information

Organizational Support - Follow policies and procedures; support hotel’s organizational goals and values

Adaptability - Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events

Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

Initiative - Ask for and offer help when needed

Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Quality - Demonstrates accuracy and thoroughness; monitor own work to ensure quality

Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the essential duties and responsibilities of the Overnight Garage Hiker position:

•  Strong customer service and leadership skills

•  Ability to comply with all hotel’s policies and procedures

•  Ability to speak clearly, write legibly, perform basic calculations and work well with other associates

•  Ability to work flexible shifts including weekends and holidays

•  Ability to push, pull, lift and carry objects weighing up to 60 pounds

•  Willingness and ability to work outside in adverse weather conditions including hot, cold, rainy or other weather conditions

•  A valid stated issued driver license with no driving violations issued within the last two (2) years

Language Ability
 • Effectively interact and communciate with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence, and memos

•  Ability to write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

Math Ability
•  Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals

•  Compute rate, ratio and percent

•  Draw and interpret bar graphs

Reasoning Ability
•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Computer Skills
•  Working knowledge of utilizing a computerized property management system 

Certificates and Licenses
•  Possess a valid state issued driver’s license with no driving violations issued within the last two (2) years

Work Environment
•  The noise level in the work environment is usually moderate

•  This position is located outdoors in a parking garage in adverse weather conditions to include heat, cold and rain

Physical Demands
•  The individual must regularly lift and /or move up to 60 pounds

•  Regularly stand, walk, use hands to fingerS, handle or feel, reach with hands and arms and talk or hear

•  Ocasionally toop, kneel, crouch or crawl

•  Safely navigate mulitple flights of stairs

•  Safely navigate garage man lift

Position Status and Availability
•  Available to work a full-time, overnight (PM to AM) shift, Monday - Sunday including holidays

Education and Experience
•  A high school diploma or general education degree (GED)

•  At least one (1) year of Garage Cashier or money handling experience

•  One (1) year customer service experience

•  Prior valet and/or driving experience and hospitality experience

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An Equal Opportunity Employer