Job Details

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Requisition Number 16-0262
Post Date 1/10/2017
Title Front Door Valet - Flex
City New Orleans
State LA
Description

Summary
The Front Door Valet is responsible for providing a positive first and lasting impression to guests when they arrive and leave the hotel.

Essential Functions
To perform the Front Door Valet position successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Front Door Valet position are as follow: 

•  Park guest vehicles in specified areas in a safe and efficient manner

•  Retrieve customer vehicles from specified areas in a safe and efficient manner

•  Provide travel directions and information on property events and promotions

•  Fill out all parking tickets that include make of car, location of car, name of registered guest and mark the ticket for pre-existing damage

•  Initial parking tickets

•  Ensure all cars are parked and brought down completely safe

•  Obey all traffic laws on and off property

•  Promote the courteous treatment of customers when resolving guest service issues

•  Provide timely and knowledgeable service and then some to each and every guest; always find solutions to guests’ problems

•  Greet arriving and departing guests; open passenger door(s) and offer assistance, if appropriate

•  Other duties as assigned

Requirements

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of Front Door Valet position:

•  Strong customer service and leadership skills

•  Ability to push, pull, lift and carry objects weighing up to 50 pounds

•  Ability to comply with all hotel’s policies and procedures

•  Ability to speak clearly, write legibly, perform basic calculations and work well with other associates

•  Ability to work evening shifts including weekends and holidays

•  Willingness and ability to work outside in adverse weather conditions including hot, cold, rainy or other weather conditions

•  A valid stated issued driver license and no driving violations within the last two (2) years

Language Ability
The individual selected for the Front Door Valet position must demonstrate the ability to understand the English language to:

•  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

Reasoning Ability
The individual selected for the Front Door Valet position must demonstrate the ability to:

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Certificates and Licenses
The individual selected for the Front Door Valet position must possess:

•  A valid state issued driver’s license

•  A clear driving record with no citations issued within the last two (2) years

Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of the Front Door Valet position:

•  The noise level in the work environment is usually moderate

•  Must be able to work outside in diverse weather conditions

Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the Front Door Valet position:

•  Regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

•  Regularly stand, walk, use hands to finger, handle or feel, reach with hands and arms and talk or hear

•  Occasionally stoop, kneel, crouch or crawl

Position Status and Availability
The individual selected for the Front Door Valet position must be available to work a:

•  Full-time, morning (AM) shift, Monday - Sunday including holidays

Education and Experience
The individual selected for the Front Door Valet position must possess:

•  A valid high school diploma or general education degree (GED)

•  At least one (1) year of customer service experience

•  A valid state issued driver's license

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An Equal Opportunity Employer