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Requisition Number 17-0086
Post Date 5/4/2017
Title Assistant Transportation Manager
City New Orleans
State LA
Description

Summary
The Assistant Transportation Manager is responsible for supervision of others in managing, coordinating and maintaining the operations of the Monteleone and Solaris Garage parking facilities in an efficient and courteous manner in accordance with all hotel and Parking Authority guidelines and standards.

Essential Functions
To perform the Assistant Transportation Manager position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Manage, implement and supervise all daily parking operations of the Monteleone and Solaris Garages

•  Organize, maintain, and reconcile various financial records, both manually and through automated methods

•  Manage claims process, limit liability and maintain overall safety in the Monteleone and Solaris Garage Parking facilities

•  Train, supervise, counsel, schedule and evaluate Monteleone and Solaris Garage associates

•  Assist in setup of special event parking programs

•  Balance accounts and assists in preparing reports and statements

•  Provide technical assistance and work direction to Monteleone and Solaris Garage associates

•  Upkeep maintenance of garage parking electronic pay revenue control equipment

•  Ensure and monitor upkeep and maintenance of Monteleone and Solaris Garage facilities

•  Operate office equipment (e.g., computer terminal and peripheral equipment, calculator, copier, etc.)

•  Assist in collecting, recording and depositing revenues received at the Monteleone and Solaris Garage facilities

•  Prepare special reports in connection with fiscal records as assigned or required

•  Work special projects as assigned or required

•  Perform activities, functions and other related tasks and duties as assigned or required

•  Administer and maintain lease (monthly) parking program at Monteleone and Solaris Garages

•  Maximize and account for all revenue at Monteleone and Solaris Garages

•  Verify payroll to ensure accuracy and to ensure the payroll period is 100% correct for all Monteleone and Solaris Garage associates

•  Other duties as assigned

Requirements

Competency
To perform the Assistant Transportation Manager position successfully, an individual must demonstrate the following competencies:

 •  Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

•  Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

•  Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

•  Project Management - Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities

•  Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

•  Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

•  Written Communication - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

•  Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results

•  Delegation - Delegate work assignments; match the responsibility to the person; give authority to work independently; set expectations and monitor delegated activities; provide recognition for results

•  Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision

•  Managing People - Include staff in planning, decision-making, facilitating and process improvement; take responsibility for subordinates' activities; make self-available to staff; provide regular performance feedback; develop subordinates' skills and encourages growth; solicit and apply customer feedback (internal and external); foster quality focus in others; improve processes, products and services; continually work to improve supervisory skills

•  Quality Management - Look for ways to improve and promote quality; demonstrate accuracy and thoroughness

•  Visionary Leadership - Display passion and optimism; inspire respect and trust; mobilize others to fulfill the vision; provide vision and inspiration to peers and subordinates

•  Business Acumen - Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals

•  Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce

•  Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel’s values

•  Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefit hotel through outside activities; respect diversity

•  Strategic Thinking - Develop strategies to achieve hotel’s goals; understand hotel’s strengths & weaknesses; analyze market and competition; identify  external threats and opportunities; adapt strategy to changing conditions

•  Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

•  Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify  appropriate person with an alternate plan

•  Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and takes advantage of opportunities; ask for and offer help when needed

•  Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

•  Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions

•  Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

•  Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

•  Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

•  Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly    

Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the essential duties and responsibilities of the Assistant Transportation Manager position:

•  Knowledge and skilled in maintenance and the up keep of a parking facility

•  Knowledge and ability in the use of a calculator, computer and software applications

•  Knowledge of record-keeping procedures and practices

•  Some knowledge of applicable laws, regulations and ordinances related to cashiering operations

•  Some knowledge of personnel policies and procedures

•  Ability to operate and maintain electronic revenue control equipment

•  Ability to work all shifts including weekends and holiday

•  Ability to operate automatic and manual (stick shift) transmission vehicles

•  Ability to direct the work of others

•  Ability to log information and make mathematical computations quickly and accurately

•  Ability to maintain records and to prepare accurate reports and correspondence

•  Good written and communication skills

•  Ability to communicate effectively both written and verbally

•  Ability to exercise initiative and sound judgment and to react with discretion under varying conditions

•  Ability to establish and maintain effective and appropriate relationships with the public and associates

•  Strong customer service and leadership skills

•  Ability to push, pull, lift and carry objects weighing up to 60 pounds

•  Ability to comply with all hotel’s policies and procedures

•  Ability to speak clearly, write legibly, perform basic calculations and work well with other associates

•  Willing to work outside in hot, rainy or other weather conditions

•  Valid state issued driver’s license with no driving violations issued within the last two (2) years
 
Language Ability

•  Effectively interact and communicate with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

Math Ability

•  Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

•  Compute rate, ratio and percent

•  Draw and interpret bar graphs

Reasoning Ability

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Computer Skills

•  Operate a computerized property management system

•  Operate office equipment (e.g., computer terminal and peripheral equipment, calculator, copier, etc.)

Certificates and Licenses

•  A valid state issued driver’s license with no driving violations issued within the last two (2) years

Supervisory Responsibilities

•  Directly supervise all garage associates at the Monteleona and Solaris Garages

•  Train, counsel, schedule and evaluate all Monteleone and Solaris Garage associates

Work Environment

• The noise level in the work environment is usually moderate

•  The work location is located in a parking garage facility

•  The working temperatures and conditions may vary including working outdoors in adverse weather conditions (heat, cold or rain)

Physical Demands

•  Regularly lift and /or move up to 50 pounds

•  Occasionally lift and/or move up to 100 pounds

•  Regularly stand, walk, use hands to fingers, handle or feel

•  Reach with hands and arms

•  Talk or hear

•  Occasionally stoop, kneel, crouch or crawl

•  Safely navigate multiple flights of stairs

Position Status and Availability

•  A full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience

• A high school diploma or general education degree (GED)

•  At least one (1) year of customer service experience

•  At least two (2) years of supervisory experience in a parking garage setting
 

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An Equal Opportunity Employer