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Requisition Number 16-0206
Post Date 10/19/2016
Title Banquet Waitstaff - FT
City New Orleans
State LA
Description

Summary
The individual selected for the Banquet Waitstaff position interacts with our guests and ensures they have a great experience when dining and meeting at the hotel.  Banquet Waitstaff are responsible for positive guest interactions while serving guests in a friendly and efficient manner.  At all times, Banquet Waitstaff is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Essential Functions
To perform the Banquet Waitstaff position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Banquet Waitstaff position are as follow: 
 
•  Reviews Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted; confirms and setup A/V equipment needs to contract for the event

•  Prepares rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive

•  Assists in ensuring that the events are on time.; make adjustments as needed and relay that information to the appropriate co-associates

•  Passes any information that is needed to the next co-associate team member on duty

•  Ensures proper use, storage and maintenance of all A/V and meeting room equipment

•  Ensures there is proper back up in the event that any equipment is not properly functioning

•  Maintains high standards of safety and cleanliness in all banquet areas

•  Communicates any areas of need, problems and/or concerns from guest to Director of Banquets or Banquet Supervisor

•  If no upcoming events, has a room in a readiness position for any possible site inspections

•  Ensures that meeting rooms are re-set for next event contract if it is within one day of previous event

•  Provides all group guests with a lasting experience of the hotel with intent for return business

•  Maintains proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses

•  Delivers alcoholic and non-alcoholic drinks for service to customers’ table

•  Properly opens and pour wine at the tableside

•  Performs basic cleaning tasks as needed or directed by Banquet Supervisor

•  Greets all guests and owners warmly with an appropriate greeting

•  Adheres to grooming and appearance standards consistently

•  Understands and can communicate products and services available at the hotel

•  Other duties as assigned

Requirements

Competency
To perform the Banquet Waitstaff position successfully, an individual should demonstrate the following competencies:

•   Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and tries new things

Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcomes feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed

Written Communication - Write clearly and informatively; edit work for spelling and grammar; ability to read and interpret written information

Organizational Support - Follow policies and procedures; support organization's goals and values

Adaptability - Adapt to changes in the work environment; ability to deal with frequent changes, delays or unexpected events

Attendance and Punctuality - Consistently arrive to work arrive on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan

Initiative - Ask for and offer help when needed

Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas

Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Quality - Demonstrates accuracy and thoroughness; monitor own work to ensure quality

Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Banquet Waitstaff position.

Language Ability
The individual selected for the Banquet Waitstaff position must demonstrate the ability to:

•  Effectively interact and communicate with people from diverse backgrounds

 •  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients, and co-associates of the hotel

Math Ability
The individual selected for the Banquet Waitstaff position must demonstrate the ability to:

•  Add and subtract two digit numbers and to multiply and divide with 10's and 100's

Reasoning Ability
The individual selected for the Banquet Waitstaff position must demonstrate the ability to:

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of the Banquet Waitstaff position:

 •  The noise level in the work environment is usually moderate

 •  The position is regularly located indoors in banquet setting where the temperature settings are controlled

Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the Banquet Waitstaff position.

 •  Frequently lift and/or move up to 50 pounds

 •  Regularly stand and talk or hear

 •  Frequently walk, use hands to finger, handle or feel and reach with hands and arms

 •  Occasionally stoop, kneel, crouch, or crawl

Position Status and Availability
 •  The individual selected for the Banquet Waitstaff position must be available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience
 •  The individual selected for the Banquet Waitstaff position must possess a high school diploma or general education degree (GED) and

 •  One (1) year of customer service experience

 •  Previous Banquet Server experience 

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An Equal Opportunity Employer