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Requisition Number 17-0159
Post Date 11/8/2017
Title Steward
City New Orleans
State LA

A Steward’s primary objective is to provide a clean and safe kitchen area for our staff.

A Steward must wash and clean tableware, pots, pans and cooking equipment.

In addition, the Steward must keep the dish room and equipment clean and organized.

Essential Functions
To perform the Steward position successfully, an individual must be able to perform each essential duty and responsibiity satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
• Assume 100% responsibility for the cleanliness of dishware

• Load, run and unload dish machine

• Keep the dish machine clean and report any functional or mechanical problems to the kitchen manager immediately

• Monitor dish machine water temperature and chemical levels to ensure sanitary wash cycle

• Wash and store all tableware and kitchenware

• Must keep dish room clean and organized

• Must complete opening and closing checklists

• Maintain adequate levels of clean tableware for dining room and kitchen

• Bag and haul kitchen trash to dumpster

• Handle tableware carefully to prevent breakage and loss

• Maintain adequate levels of dish detergents and cleaning supplies

• Clean food preparation and production areas as required

• Close Kitchen properly and follow the closing checklist for Kitchen stations; assists others in closing of the Kitchen

• Attend all scheduled associate meetings and bring suggestions for improvement

• Perform other related duties as assigned or directed

• Other duties as assigned


To perform the Steward position successfully, an individual should demonstrate the following competencies:

•  Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

•  Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new things

•  Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

•  Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

•  Oral Comunication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability  to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

•  Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

•  Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to others

•  Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values

•  Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversity

•  Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify  appropriate person with an alternate plan

•  Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities

•  Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

•  Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

•  Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly      

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Steward position:

Language Ability

•  Effectively interact and communicate with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence, and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization

Math Ability

•  Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

Reasoning Ability

•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Work Environment

•  The noise level in the work environment is usually moderate

•  Duties and responsibilities may require work to be performed in a fast paced kitchen setting

•  Frequent exposure to various environments and room temperatures including heat, cold and steam

Physical Demands

•  Occasionally lift and/or move up to 50 pounds

•  Regularly talk or hear

•  Frequently stand, use hands to finger, handle or feel and reach with hands and arms

•  Occasionally walk

•  Stamina to work in a fast-paced Kitchen and environments with constant exposure to different room temperatures

Position Status and Availability

•  Work a full-time, flexible (AM or PM) shift, Monday   Sunday including holidays

Education and Experience

•  At least one (1) year of customer service experience

•  Previous Stewarding experience is highly preferred

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An Equal Opportunity Employer