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Requisition Number 16-0210
Post Date 10/4/2016
Title Criollo Runner
City New Orleans
State LA

The Criollo Runner provides food to guests in an efficient, courteous and accurate manner and has an acute knowledge of a dish ingredients, preparation and presentation.  The Criollo Runner has a positive attitude and a courteous demeanor with customers.  A Criollo Runner must have a clean and presentable appearance, be able to work well with others and help with other responsibilities as needed in order to maintain an environment of teamwork.

Essential Functions
To perform the Criollo Runner position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Criollo Runner position are as follow:

•  Deliver food to guests from kitchen ensuring the food is delivered
Prompt, correct and of the proper temperature

•  Clean and set tables to restaurant standards 

•  Deposit dishes appropriately in specified area 

•  Stock expeditor stations  

•  Clean stations to include sweeping and emptying of trash containers regularly

•  Assist other restaurant associates with tasks when necessary

•  Be a team player attitude in order to serve as many customers as possible

•  Ability to deal with customer complaints

•  Demonstrate efficiency, be detail-oriented, courteous and attentive to cleanliness

•  Other duties as assigned


To perform the Criollo Runner position successfully, an individual should demonstrate the following competencies:

•  Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

•  Interpersonal – Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things

•  Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support everyone's efforts to succeed; recognize accomplishments of other team members

•  Written Communication - Ability to read and interpret written information

•  Diversity - Show respect and sensitivity for cultural differences

•  Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel’s values

•  Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefit hotel through outside activities; respect diversity

•  Adaptability - Adapt to changes in the work environment; manages competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

•  Attendance and Punctuality – Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan

•  Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed

•  Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

•  Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

•  Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

•  Planning and Organizing - Prioritize and plan work activities; use time efficiently

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

•  Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

•  Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly  

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Criollo Runner position: 

•  Regularly lift and/or move up to 10/25 pounds

•  Frequently lift and/or move up to 50 pounds

•  Regularly stand, walk, reach and hold and balance trays

•  Ability to apply common sense understanding to carry out instructions
•  Ability to effectively present information one-on-one to customers, clients and other associates of the hotel

•  Ability to deal with standardized situations 

•  Ability to make decision in a time pressured environment

•  Ability to work calmly and effectively under pressure
Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the Criollo Runner position:

•  100% of the time walking around or standing

•  100% of the time reaching, bending, lifting, etc.

•  Must be able to lift at least 25 lbs. and push around 50 lbs

 •  Must safely navigate multiple flights of stairs

Certification and Licenses
The individual selected for the Criollo Runner position must possess a valid Louisiana Responsible Vendor’s Permit or the ability to attend a Responsible Vendor’s class and pass the test with a score of 90% or better.

Position Status and Availability
The individual selected for the Criollo Runner position must be available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays.

Education and Experience
The individual selected for the Criollo Runner position must possess:

•  A high school diploma or general education degree (GED)

•  Have at least two (2) years server experience in an upscale restaurant

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An Equal Opportunity Employer