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Requisition Number 17-0111
Post Date 5/11/2017
Title Banquet Waitstaff - FT
City New Orleans
State LA
Description

Summary
The Banquet Waitstaff interacts with our guests and ensures they have a great experience when dining and meeting at the hotel.  Banquet Waitstaff are responsible for positive guest interactions while serving guests in a friendly and efficient manner.  At all times, Banquet Waitstaff is expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

Essential Functions
To perform the Banquet Waitstaff position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
•  Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted; confirm and setup A/V equipment needs to contract for the event

•  Prepare rooms for use; adjust lights, sound volumes and temperature as needed before guests arrive

•  Assist in ensuring the events being on time; make adjustments as needed and relay that information to the appropriate co-associates

•  Pass any information that is needed to the next co-associate team member on duty

•  Ensure proper use, storage and maintenance of all A/V and meeting room equipment

•  Ensure there is proper back up in the event that any equipment is not properly functioning

•  Maintain high standards of safety and cleanliness in all banquet areas

•  Communicate any areas of need, problems and/or concerns from guest to Director of Banquet or Banquet Supervisor

•  If no upcoming events are scheduled, has a room in a readiness position for any possible site inspections

•  Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event

•  Provide all group guests with a lasting experience of the hotel with intent for return business

•  Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses

•  Deliver alcoholic and non-alcoholic drinks for service to customers’ table

•  Properly open and pour wine at the tableside

•  Perform basic cleaning tasks as needed or directed by Banquet Supervisor

•  Greet all guests and owners warmly with an appropriate greeting

•  Adhere to grooming and appearance standards consistently

•  Understand and can communicate products and services available at the hotel

•  Other duties as assigned

Requirements

Competency
To perform the Banquet Waitstaff position successfully, an individual should demonstrate the following competencies:

•   Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

•  Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new things

•  Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

•  Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

•  Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

•  Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability  to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

•  Written Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

•  Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to others

•  Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values

•  Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversity

•  Attendance and Punctuality - Consistently arrive to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

•  Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify  appropriate person with an alternate plan

•  Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities

•  Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions

•  Motivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

•  Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

•  Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

•  Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly            

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Banquet Waitstaff position.

Language Ability
•  Effectively interact and communicate with people from diverse backgrounds

 •  Read and comprehend simple instructions, short correspondence and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients and co-associates of the hotel

Math Ability
•  Add and subtract two digit numbers and to multiply and divide with 10's and 100's

Reasoning Ability
•  Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Certifications and Licenses

• Must be of legal age according to State regulations to serve alcohol

•  Possess a valid Louisiana Responsible Vendor’s Permit, CARE for Servers Card or TIPS Card or

•  Ability and willingness to attend a Responsible Vendor’s class and pass the test with a score of 90% or better

Work Environment

•  The noise level in the work environment is usually moderate

 •  The position is regularly performed indoors in banquet setting where the temperature settings are controlled

Physical Demands
 •  Frequently lift and/or move up to 50 pounds

 •  Regularly stand and talk or hear

 •  Frequently walk, use hands to fingers, handle or feel and reach with hands and arms

 •  Occasionally stoop, kneel, crouch, or crawl

 •  Safely navigate mulitple flights of stairs

Position Status and Availability
 •  Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience
 •  Possess a high school diploma or general education degree (GED)

 •  One (1) year of customer service experience

 •  Previous Banquet Server experience 

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An Equal Opportunity Employer