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Requisition Number 18-0006
Post Date 1/17/2018
Title R/S Order Taker/Cashier
City New Orleans
State LA
Description

Summary
The Room Service Order Taker/Cashier facilitates the handling of food and beverage orders for Room Service.

Essential Functions
To perform the Room Service Order Taker/Cashier position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
• Understand and respond to all guest needs and requests in a timely and professional manner

• Be thoroughly familiar with the Room Service menu, to be able to promote the sale of menu items

• Be thoroughly familiar with amenity procedures and Room Service Banquet Event order activities

• Fcilitate the professional handling of room and pool side service orders by promptly and courteously answering telephones, and accurately entering orders and payment into the Micros computer system

• Follow all specified procedures to correctly count and document the Room Service bank, at the open and close of each shift

• Follow all specified procedures to correctly handle all cash and credit transactions, and the Micros computer system

• Personally be responsible for the cashier’s key

• Immediately report all suspicious occurrences and hazardous conditions

• Maintain the cleanliness and safety of work areas at all times

• Practice safe work habits at all times, to avoid injury to self and others

• Comply with hotel's and departmental safety rules and regulations including the proper handling of all relevant equipment and machinery

• Attend all mandatory meetings as directed

• Other tasks including cross-training as assigned and/or directed

• Other duties as assigned

Requirements

Competency
To perform the Room Service Order Taker/Cashier position successfully, an individual should demonstrate the following competencies:

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

Project Management - Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities

Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

Written Communication - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results

Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision

Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce

Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel’s values

Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefit hotel through outside activities; respect diversity

Strategic Thinking - Develop strategies to achieve hotel’s goals; understand hotel’s strengths & weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions

Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and takes advantage of opportunities; ask for and offer help when needed

Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions

Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Room Service Order Taker/Cashier position:
            
Language Ability
•  Effectively interact and communicate in English with people from diverse backgrounds

•  Read and comprehend simple instructions, short correspondence, and memos

•  Write simple correspondence

•  Effectively present information in one-on-one and small group situations to customers, clients, and other associates of the hotel

Math Ability
•  Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

•  Compute rate, ratio and percent

•  Draw and interpret bar graphs

Reasoning Ability
•  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

•  Deal with problems involving a few concrete variables in standardized situations

Computer Skills
•  Must have familiarity with Micros computer systems

•  Must display knowledge of currently accepted business phone etiquette

Work Environment
•  Work indoors throughout shift in clean, well-lit Room Service area where the temperature settings are controlled

Physical Demands
•  May be required to sit approximately 90% of shift

•  Frequent use of phone daily

Position Status and Availability
•  Available to work a full-time, flexible (AM or PM) shift, Monday – Sunday including holidays

Education and Experience
•  A high school diploma or general education degree (GED)

•  At least one (1) year experience operating a cash register

•  Previous hotel experience is highly preferred

 

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An Equal Opportunity Employer