Job Details

Requisition Number 17-0242
Title Senior Trainer
City Culver City
State CA
Description Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial, for-sale and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.

Job Summary
Reporting to, and working under the direction of the Training and Development Manager, the Senior Trainer will administer, organize, plan, deliver and direct a wide range of technology based corporate and property management training activities to our employees at our corporate office and apartment communities throughout Northern and Southern California. This position will conduct new hire orientation and arrange for on-the-job training of new and existing employees; helping employees to learn, maintain and improve upon job skills. Requires the ability to self-direct and identify appropriate next steps when there is ambiguity.

Essential Functions
As the Senior Trainer, he/she will participate in the development of appropriate training programs including the preparation of job aids/materials, and conduct a variety of training programs for use by GK as it relates to both corporate and onsite property operations. The Senior Trainer will coach new and existing employees on workflows/procedures related to GK property management software systems via in person, telephone and webinar sessions. Generally the Senior Trainer works with less structured and more complex issues by providing support including residential and financial modules as they relate to onsite property operations, including but not limited to payment processing and resident screening workflow, automation and process improvement.

Other Responsibilities
Analyze technology and property management training need:
• Identify training and development needs for property management staff as it relates to operations and technology.
Design and research best methods for training:
• Stays current with training best-methods.
• Participates in process-improvement initiatives to continually update training.
• Designs technology, corporate and property management training programs based on the organization and job specific needs.
Develop meaningful technology and property management training:
• Collaborates with training manager and staff in developing effective on-going, on-site technology and property management training.
• Assists with creating training manuals, examples, and job aids.
Implement and deliver ongoing technology and property management training:
• Delivers high-quality internal training programs related to property management and systems/software.
• Works with third party vendors related to software and technology platforms.
• Delivers Property Management Operations training and ensures understanding of company policies and procedures
• Evaluate and update technology and property management training
• Demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
Training coordination and administrative responsibilities:
• Monitors effectiveness of training through evaluation and relevance of training materials and make appropriate curriculum changes and provide recommendations to the training manager.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong time management, planning skills.
Training coordination and administrative responsibilities:
• Provides support for incoming emails by troubleshooting and responding to user requests and questions, researching and escalating systems problems, and following up with the end users in a timely manner to ensure satisfied resolution of systems-related issues.
• Strong time management, planning skills.
• Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting.
• Ability to work closely with recruitment and Information Technology teams to continuously improve the onboarding process for new hires.
• Schedule new hire’s first week of trainings and coordinate with all necessary parties for scheduling (human resources, property and asset management, accounting, marketing, compliance, regulatory processing and risk management departments). Keeps training schedule and calendar up to date.
• Exceptional presentation experience classroom (Instructor Lead) experience required.
• Maintains and follows up on all 30/60/90 day training checklists for all employees.
• Manages and monitors learning management system of training programs for all employees.
• Creates and maintains training records and documentation relating to all individual and company technology and property management training sessions.
• Coordinates and communicates with on-site staff and other departments with respect to training in areas of HR, compliance, systems, marketing, operations, and accounting functions.
• Responsible for providing technical assistance and support related to multiple software and technology systems. Responds to queries, isolates problem, and determines and implements solution with proper input from departments as needed.
• Performs other duties as assigned.

Materials and Equipment
• Demonstrated proficiency in property management software (preferably in Real Page), and other computer applications and software used by the company sufficient to maintain, troubleshoot and to provide instruction to all levels in the organization

Requirements Knowledge, Skills and Abilities
• Exceptional professional written and communication skills, and demonstrated ability to lead and engage a variety of classroom (Instructor lead) audiences required.
• Proven experience in designing multiple training programs events for a corporate setting
• Proficiency in project management skills to create project plans, track and monitor progress, meet production, delivery deadlines.
• Extensive knowledge of instructional design theory and learning principles
• Ability to present complex information to a variety of audiences
• Ability to conduct cost benefit analysis and calculate training ROI
• Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems preferably in the Real page system.
• Knowledge of government subsidy programs, property management operations or residential real estate experience required.
• Intermediate level of proficiency with Microsoft Office Suite, Outlook, Word, PowerPoint, and Excel.
• Experience with Real Page, Ops and Onsite Accounting programs is preferred.
• Experience in project management, planning skills and working on multiple projects at a time.

Minimum Qualifications Required
• Bachelor’s Degree in relevant field or four years of equivalent combination of training and education
• 5+ years of L&D experience in Property Management, or related field preferred.
• 3+ years of facilitation, training program facilitation and organizational design work required.
• 3+ years of Instructional Design and Program Development experience required.

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