A healthy smile greatly contributes to your quality of...

 

 

A healthy smile greatly contributes to your quality of life


 

 

 

 

Welcome to GC America's Careers Page
Job Details

Requisition Number 18-0021
Post Date 6/20/2018
Title Cust Svc Representative I
City Alsip
State IL
Description GC America is growing at twice the rate of other companies in the dental industry and our growth requires new team members to grow with us. At the heart of our success are our Customer Service Representatives who make sure with our dealer partners have what they need to be successful.


Our Customer Service Reps…

Enter all Purchase orders same day

Enter in Free Goods invoices daily

Handle inquiries regarding placing orders, invoicing and credits

Answer product questions requiring knowledge of the IFU

Enter Return Authorizations and issue call tags

Enter complaints into CRM systems

Process literature requests

Provide price quotes

Manage open orders

Review inventory availability with customers as requested

Follow up with customers questions within 1 business day

Participate in TQM improvement activities

Other duties as assigned


Qualifications

High School diploma
Bilingual speaking proficiency in Spanish/English required
SAP experience preferred
Minimum 1 year experience as chair-side Dental Assistant preferred
Excellent verbal communication skills (diction, pronunciation and grammar)
Detail oriented and organized
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