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Job Details

Requisition Number 16-0448
Post Date 12/22/2016
Title Document Management Specialist
City Phoenix
State AZ
Description

GENERAL STATEMENT OF DUTIES: Responsible for a variety of clerical duties to include data entry of patient information into the appropriate patient chart, knowledge of CORE medical records processes, and various CPS auditing and data entry tasks.

ESSENTIAL FUNCTIONS: 

  • Monitors inbound centralized fax lines and imports documents into the appropriate patient chart or distributes to the appropriate department or provider delegate.
  • Scans documents accurately into the appropriate patient chart.
  • Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records.
  • Audits patient information in order to correct discrepancies and merges all duplicate charts.
  • Tracks documents through completion process and quickly troubleshoots to locate documents received by fax.
  • Enters PCP information into the Referring Providers database in CPS.
  • Provides support for the Patient Portal system to both CORE staff and patients.
  • Responds to patient inquiries as needed to resolve problems in order to maintain quality customer service standards.
  • Maintains effective communication with providers, staff, and the public.
  • Audits the automated PCP correspondence system for correct functioning and ensures notes are received by referring providers.
  • Attends department meetings as required.
  • Other duties as assigned by management to support the organization.
The job holder must demonstrate current competencies for job position.

Requirements

EDUCATION:   

  • High school diploma or GED.

EXPERIENCE:

  • Minimum of one year of previous medical records experience or RHIT certification.

KNOWLEDGE:

  • Advanced knowledge of HIPAA regulations.
  • Knowledge of computer applications including windows based applications.
  • Knowledge of telephone and fax systems.
  • Knowledge of grammar, spelling and punctuation.

SKILLS:

  • Skill in using computer programs and applications. Demonstrates familiarity with Microsoft Office products such as Outlook, Excel, and Word.
  • Skill in problem-solving.
  • Skill in handling large volumes of data.
  • Skill in communicating via telephone and writing.
  • Skill in prioritizing work duties.

ABILITIES:

  • Ability to follow oral and written instructions.
  • Ability to establish professional working relationships with providers, staff and the public.
  • Ability to scan materials into the correct patient chart.
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