GENERAL STATEMENT OF DUTIES: Responsible for assisting the providers with patient care. This individual acts as the coordinator of care for patients during office visits and assists with questions.
The job holder must demonstrate current competencies for job position.
- Facilitates communication between the patient and the provider.
- Responsible for rooming patients, obtaining vitals, reviews intake paperwork for completion and prepares the patient for the visit.
- Provides basic education for the patient during their clinic visit.
- Maintains exam room appearance. Rooms should be restocked at the end of each clinic day. Rooms and tables should be cleaned as needed during clinic and at the end of each day. Monitor biohazard and sharps containers and replace as needed.
- Assist the provider with preparing injections, removing dressings, preparing patient prescriptions and completing medical and patient forms (i.e. work release, FMLA etc).
- Responds to patient telephone calls within a timely manner, presents information to the provider and follows up with the patient. Voicemail should be checked regularly and be cleared by the end of the business day.
- Prepares patient charts for clinic visits to include updating patient demographic Information and verifying information with the patient.
- Processes all requests for patient prescriptions in a timely manner. Chart all prescriptions in the patient chart to include drug, dose, number dispensed and refills.
- Forwards all incoming documents and patient records for physician signature prior to scanning into the patient chart.
- Prepares charts for clinic visits and prints clinic schedules.
- High school diploma or GED. Graduation from an accredited Medical Assistant training program at an accredited school or institution and/or a Licensed Practical Nurse (LPN) license.
- Minimum of 2 years medical assistant back office work experience or applicable work experience. Experience in orthopedics is preferred.
- Certification as a Medical Assistant.
- Knowledge of the health care field and orthopedics.
- Knowledge of policies and procedures with regard to patient care in the clinics.
- Knowledge of back office skills to include injections, suture and staple removal, DME orders and Physical Therapy orders.
- Knowledge of patient confidentiality, state laws, HIPAA regulations and medical records procedures.
- Skill in follow-up with patients and responding to inquiries in a timely manner.
- Skill and professionalism when interacting with providers, patients, family members and the public.
- Skill in understanding patient education needs by effectively sharing information with patients and families.
- Skill in problem-solving and time management.
- Ability to project a pleasant and professional image as a CORE employee.
- Ability to plan, prioritize and complete delegated work assignments.
- Ability to demonstrate compassion when dealing with patients and family members.
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