American Equity Careers
American Equity Careers
Job Details

Requisition Number 17-0087
Post Date 9/7/2017
Title Service Representative - Enterprise Services Department (Solutions Team)
City West Des Moines
State IA
Description GENERAL PURPOSE OF THE JOB:

Responsible for opening, date stamping and organizing all company mail as well as scanning and indexing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Opens all the mail for the company.
• Stamps in all the mail with the current date.
• Segregates paperwork into appropriate areas (i.e., service, pending, cash).
• Batches and organizes paperwork for other departments to view (i.e., service, pending, cash).
• Scans all batches into OPUS to the appropriate queue.
• Indexes each individual document and puts into workflow for each department.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None required for this position.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); and six months to one year of related experience and/or training.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

None required for this position.

OTHER NECESSARY SKILLS AND ABILITIES:

• Ability to maintain company attendance, punctuality and dependability standards as stated in the company handbook.
• Ability to work overtime as required.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.

MENTAL DEMANDS:

• Position requires that all current work needs to be completed daily.

ADDITIONAL INFORMATION:

N/A
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American Equity Contact Information

Mailing Address
P.O. Box 71216
Des Moines, IA 50325

Office Address
6000 Westown Parkway
West Des Moines, IA 50266

Main Office Number: (515) 221-0002
Toll Free Number: (888) 221-1234
Email: info@american-equity.com